Law For All at Citizens Advice Bureaux (LFA @ CAB)

Law For All has worked since 2007 with a number of Citizens’ Advice Bureaux, developing a model of service delivery designed to increase access for clients and the economic efficiency of specialist advice provision.  The service delivery model is based on two already existing systems; the Citizens Advice Service Generalist Advice Model, and Law For All’s system for delivering specialist work.  We call this system LFA @ CAB.

The LFA @ CAB system:

The two systems (CAB and LFA) have been successfully employed to provide a coherent, all level service for clients in Cambridge, Cambridgeshire, parts of Suffolk and Norfolk and Northamptonshire and from early 2009 the system has been expanded to include Staffordshire.

Law For All lawyers work on the premises of the CAB providing specialist services to clients who have been through the Gateway Assessment Interview process. The Law For All lawyers also provide second tier support for their CAB colleagues dealing with clients who are not eligible for LSC support.

The client information systems have been harmonised so that the client does not have to repeat information already provided. This makes for good client care and efficient use of resources.

Both the CAB staff and the Law For All lawyers enjoy this way of working and most importantly clients benefit from a smooth integrated service.

The system can best be illustrated by the attached flow-chart